Crimson Hexagon helps global brands better understand their consumers. With instant access to the world’s largest volume of unstructured text and images across social, online public, and enterprise-held data sources, Crimson Hexagon’s AI-powered consumer insights platform allows clients to analyze audiences, track brand perception and campaign performance, and even detect competitive and market trends. Our clients include Anheuser-Busch InBev, Adidas, General Mills, Paramount Pictures, and Twitter. We’re a high growth software company headquartered in Boston with offices in Chicago, New York, San Francisco and London. Find us on Twitter and on LinkedIn.
Our Client Services team is looking for candidates with excellent relationship-building, discovery, and communication skills, as well as an affinity for learning new software. The Senior Customer Success Manager provides the ongoing, strategic oversight for our valued clients, helping them to adopt and realize meaningful business goals with the Crimson Hexagon ForSight application. As an individual, you should be naturally curious and analytical, and understand that personal commitment supported by the hard work of data analysis is key to keeping your customers happily invested in your organization.
What our Customers will ask of you:
What Crimson Hexagon will expect you to know:
Candidate must have written and spoken proficiency in English and familiarity with other secondary languages preferred