Crimson Hexagon

  • Senior Account Manager

    Job Locations US-MA-Boston
    Posted Date 3 months ago(3/5/2018 4:47 PM)
    Customer Service/Support
  • Overview

    Crimson Hexagon helps global brands better understand their consumers. With instant access to the world’s largest volume of unstructured text and images across social, online public, and enterprise-held data sources, Crimson Hexagon’s AI-powered consumer insights platform allows clients to analyze audiences, track brand perception and campaign performance, and even detect competitive and market trends. Our clients include Anheuser-Busch InBev, Adidas, General Mills, Paramount Pictures, and Twitter. We’re a high growth software company headquartered in Boston with offices in Chicago, New York, San Francisco and London. Find us on Twitter and on LinkedIn.


    The Senior Account Manager will serve as a key growth advisor to our most strategic customers.  You will build and maintain strong relationships with key decision makers to help customers progress in using our products and understand new feature enhancements and rollouts. This function aims to improve customer satisfaction, value, retention, and ultimately expansion of Crimson’s footprint across our Fortune 500 client base.


    • Actively manage the retention and growth of a portfolio of top strategic customers.
    • Lead the Crimson strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for review on a quarterly and annual basis.
    • Proactively assess, clarify, and validate customer growth needs on an ongoing basis.
    • Will be responsible for increasing growth, ensuring retention, and delivering satisfaction to key accounts.
    • Establish a strategic relationship with customers and key executive decision makers.   
    • Work with internal stakeholders, including Customer Success, Product, and Sales teams to evangelize Crimson’s product offering to clients, and meet client expectations and performance objectives.  
    • Identify new opportunities and collaborate with Sales/Customer Success/Renewal teams to ensure full renewal and continued growth.
    • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Crimson product features and associated benefits to address their needs.
    • Achieves assigned revenue targets in assigned key accounts, and meets other key account objectives defined by company management.


    • 8+ years of prior experience as a Customer Success Manager/Account Manager, ideally within enterprise marketing technology, CRM, ERP, or similar enterprise business applications.
    • Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, growth, and retention.
    • Excel at building relationships internally and externally to drive incremental business, value and revenue.
    • Proven ability to develop executive champions at strategic level.
    • Familiarity working with global strategic enterprise clients across multiple teams and regions.
    • Exceptional written and verbal communication skills; strong attention to detail and analytical skills.
    • Ability to prioritize, multi-task, and perform effectively under pressure.
    • Strong business acumen, as well as technical aptitude.
    • Four-year college degree from an accredited institution.
    • Flexibility to travel up to 20-25% within U.S.


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