Crimson Hexagon

Product Support Specialist

US-MA-Boston
4 weeks ago
ID
2017-1294
Category
Customer Service/Support

Overview

Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 1 trillion posts, Crimson Hexagon’s platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Anheuser-Busch InBev, Adidas and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas. We’re a high growth software company headquartered in Boston with offices in Chicago, New York, San Francisco and London.

Responsibilities

  • Become a power user of the Company’s platform and products and conduct complex analysis
  • Provide technical support to our client base on a daily basis
  • Contribute ideas for product enhancements and infrastructure improvements
  • Work with our engineers to troubleshoot technical issues
  • Support the team in developing client education materials 

Qualifications

  • BA/BS General Studies, Liberal Arts or Business related disciplines
  • Primary English language required; secondary languages a plus
  • 1-3 years of customer service experience
  • Strong interest in software technology and social media
  • Demonstrable critical thinking and creative problem-solving skills
  • Excellent verbal and written communication skills 
  • Ability to communicate technical ideas to non-technical audiences
  • Ability to learn new analytics tools, software platforms and industries quickly
  • Ability to manage multiple projects simultaneously
  • Self-starter, positive attitude
  • Highly organized and detail-oriented
  • Ability to work non-traditional hours, specifically some evening shifts and coverage for holidays

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