Crimson Hexagon

Customer Coach and Onboarding Specialist

US-MA-Boston
2 weeks ago
ID
2017-1280
Category
Customer Service/Support

Overview

Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 1 trillion posts, Crimson Hexagon’s platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Anheuser-Busch InBev, Adidas and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas. We’re a high growth software company headquartered in Boston with offices in Chicago, New York, San Francisco and London.

 

We are looking for a smart and enthusiastic Customer Coach and Onboarding Specialist to join our Client Services team. The ideal candidate will be an excellent problem-solver with proven analytic skills. Just as importantly, we’re looking for someone with a passion for helping our customers succeed. The role works collaboratively with the Client Services team and relevant stakeholders to drive excellence and efficiency for our clients.

Responsibilities

  • Become a power user of the Company’s platform and products and conduct complex analyses
  • Provide technical and consultative support to our client base on a daily basis
  • Support clients as they learn how to use our platform by leading coaching sessions and presentations
  • Carry out training needs analyses
  • Design course materials and other documents such as handouts, manuals and exercises
  • Develop training and coaching programs appropriate to the skills needed or target audience
  • Assist with the onboarding of new coaches

Qualifications

  • BA/BS General Studies, Liberal Arts or Business related disciplines
  • Primary English language required; secondary language(s) a plus
  • 3-5 years of experience
  • Demonstrable critical thinking and creative problem solving skills
  • Excellent written and verbal communication skills with the ability to communicate technical ideas to non-technical audiences
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Capacity to learn new analytics tools, software platforms and industries quickly
  • Self-starter and positive attitude
  • Excellent attention to detail and an interest in developing analytical skills
  • Strong interest in software technology and social media
  • Ability to learn new analytics tools, software platforms and industries quickly
  • Teaching/instructional experience (software ideally)
  • Flexibility to travel up to 20% within the United States

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