Crimson Hexagon

Account Manager

US-MA-Boston
1 month ago
ID
2017-1266
Category
Customer Service/Support

Overview

Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 1 trillion posts, Crimson Hexagon’s platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Anheuser-Busch InBev, Adidas and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas. We’re a high growth software company headquartered in Boston with offices in Chicago, New York, San Francisco and London.

The Account Manager will serve as a key growth advisor to our most strategic customers. You will build and maintain strong relationships with key decision makers to help customers progress in using our products and understand new feature enhancements and rollouts. This function aims to improve customer satisfaction, value, retention, and ultimately expansion of Crimson’s footprint across our Fortune 500 client base.

Responsibilities

  • Actively manage the growth of a portfolio of top strategic customers.
  • Lead the Crimson strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for review on a quarterly and annual basis.
  • Proactively assess, clarify, and validate customer growth needs on an ongoing basis.
  • Will be responsible for increasing growth, ensuring retention, and delivering satisfaction to key accounts.
  • Establish a strategic relationship with customers and key executive decision makers.   
  • Work with internal stakeholders, including Customer Success, Product, and Sales teams to evangelize Crimson’s product offering to clients, and meet client expectations and performance objectives.  
  • Identify new opportunities and collaborate with Sales/Renewal teams to ensure full renewal and continued growth.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Crimson product features and associated benefits to address their needs.
  • Achieves assigned revenue targets in assigned key accounts, and meets other key account objectives defined by company management.

Qualifications

  • 5+ years of prior experience as a Customer Success Manager/Account Manager, ideally within enterprise marketing technology, CRM, ERP, or similar enterprise business applications.
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, growth and retention.
  • Excel at building relationships internally and externally to drive incremental business, value and revenue.
  • Proven ability to develop executive champions at strategic level.
  • Familiarity working with global strategic enterprise clients across multiple teams and regions.
  • Exceptional written and verbal communication skills; strong attention to detail and analytical skills.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Strong business acumen, as well as technical aptitude.
  • Four-year college degree from an accredited institution.
  • Flexibility to travel up to 20-25% within U.S.

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